These online Policies and Terms of Service (collectively, the "Terms") apply to and govern any and all of the products and services (collectively, the "Services") provided by Wire America LLC ("Wire America") and your use of the Wire America website. You must accept these Terms as a condition of receiving the Services or using the website. These Terms are hereby expressly incorporated into any transactional documents you enter into with us, including, without limit, any sale of goods agreement, purchase order, or other contract to purchase goods or services (collectively, a "Sales Agreement"). In the event of any conflict between these Terms and a Sales Agreement, the Sales Agreement will control.
For purposes of these Terms, "you" and "your" or "Customer" refer to the person purchasing the Services. "We," "our," or "us" refers to Wire America.
Last updated: November 25, 2025
OVERVIEW
We have a limited 30-day return policy, which means you have 30 days after receiving your item to request a return. A restocking fee of up to 30% may apply, as described below.
To be eligible for a return, your item(s) must be in the same condition that you received it, unused and in its original packaging. You'll also need your order number or proof of purchase.
To start a return, take pictures of the product(s) and send them along with your order number and the reason for the return to help@wireamerica.com.
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted or refunded.
You can always contact us with any return question at (833) 268-8644.
CANCELLATIONS
We take pride in getting orders shipped quickly, so if you need to cancel, please contact us as soon as possible — once your order is submitted to our vendor for fulfillment, we may not be able to stop it before it ships.
You may cancel your order free of charge at any time before it ships. To request a cancellation, email help@wireamerica.com or call (833) 268-8644 with your order number as soon as possible. Once an order has shipped it can no longer be canceled, but it may be eligible for a return under this policy. Custom-cut products cannot be canceled once cutting has begun.
This refund policy is subject to the terms set forth in a Sales Agreement. If there is a conflict between the terms of this Refund Policy and the Sales Agreement, the Sales Agreement shall control.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.
RETURN SHIPPING, LABELS, AND COSTS
Returns are accepted by carrier shipment (mail or freight) only; we do not accept in-person returns. When your return is approved we will send you the return address and shipping instructions. Customers are responsible for arranging and paying for return shipping. If your return is due to our error (a defective, damaged, or incorrect item), we will provide a prepaid return shipping label at no cost to you.
NON-RETURNABLE ITEMS
Please note that sales of custom-cut products — defined as all custom lengths that are not a multiple of 500FT — and specialty custom manufactured materials, are final and cannot be returned. We also will not accept any materials or cable that has been cut by the customer. We encourage you to double-check all lengths before finalizing your order. For any questions or concerns about a specific item, please contact us directly.
EXCHANGES
The fastest way to ensure you get what you want is to contact us as set forth above. If we agree to authorize a return, you must return the item you have, and once the return is received and accepted by us, you can make a separate purchase for a new item.
REFUNDS
We will notify you once we've received and inspected your return, and we will let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 2-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Original shipping charges are non-refundable, except when the return is the result of our error (a defective, damaged, or incorrect item), in which case the original shipping charge is refunded in full.
If more than 7 business days have passed since we've approved your return, please contact us at help@wireamerica.com or call 833-268-8644 to speak with a customer service representative.
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